This has nothing to do with customer service, but I wanted to post this because it goes with the category of stupid people.

An Op-Ed article from the New York Times recently analyzed the Abu Ghraib prison scandal and tells of the cover-up and innocence behind the photos. Of course, one can’t genuinely call the photos innocent, but they do show a side of intrigue and conspiracy that is lesser known to the general public. The article is located here, written by Errol Morris.

Abstract: The CIA, or OGA (Other Government Agency), covered up the interrogation of a suspected terrorist. During the interrogation, unorthodox means were used to get the suspect to talk. After being beaten and strung up as if he were being crucified, the prisoner died from his injuries or other unspecified causes. The next day, the famous “thumbs-up” photo was taken by US soldiers, seemingly out of curiosity. The same soldier also took multiple pictures after she realized the prisoner may have been murdered. The conflicting accounts come from the fact that there were only 50 detainees listed, though in actuality, 55 were present. The descrepency was caused because of the conspiracy to detain and interrogate prisoners by the OGA, which is now known to be the CIA. The author then analyzes the innocence of Sabrina Harman, now famous for her smile and “thumbs up” in front of the dead prisoner. By Sabrina’s account, she was merely taking photos with a dead body. After further investigation, we find that she was not a participant in the murder, nor the subsequent cover-up.

Today, I bring you a small database restoration request. They had submitted the intial request and then open 7 or so additional cases about the issue. Including this nuggest:

Entered on 05/12/2008 at 10:28:00 by Customer:
What are you mean? I don’t understand. “We do not see a database attached.” I was requested database to restore old to replace current database. Because database was haking by hacker. I would like to restore request databse to replace.

Thank ever so much

We restored their database and there was a minor DBO Issue that we had to resolve. Before we could resolve it, they wrote in with this:

Entered on 05/12/2008 at 11:47:45 by Customer:
Can I create database name “tat”? If I create old data lost? Because before you restore all data back at MSSQL 2000 SERVER on control panel show database name after restore database not show on MSSQL 2000 SERVER.

How I can do to database name show on MSSQL 2000 SERVER?
Thank ever so much

Type: LIVE CHAT using PROVIDE SUPPORT
Website: DISCOUNT-MERCHANT.COM
Abstract: A customer called into complain that his item was not shipped to him in a timely manner. I took the chat for my customer service representative to find that this guy was a real jerk!

CUSTOMER:
Order #12075…hello..I paid for 3 day shipping and should receive my package today. I tracked my order and it says it’s due to be delivered tomorrow. I called fed ex..and they are telling me..more like friday…Upset, because I paid for 3 day shipping…can u help?

Welcome CUSTOMER! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.

Call accepted by operator Liz. Currently in room: Liz, CUSTOMER.