Type: Phone Support
Website: DISCOUNT-MERCHANT.COM
Abstract: A customer called into complain that his product wasn’t working.

A customer called in asking for help installing his lamp. Unfortunately the lamp did not fire, so I went through a serious of steps to help him out. Around here, we know DLP UHP Lamps by Philips have a mere .03% failure rate, so most likely the downed television is caused by user error or another failed component. After about 10 minutes of troubleshooting, I ask the customer to unplug the television thinking maybe a hard reset after five minutes might do the trick for his Samsung DLP, BP96-01653A lamp code. The customer then says, “Oh, it’s already unplugged.” I then tell them to plug the television in and try the original steps. The lamp fires and the television is working again.

The end.