Type: Phone Support
Website: DISCOUNT-MERCHANT.COM
Abstract: A customer called into complain that his product wasn’t working.

A customer called in asking for help installing his lamp. Unfortunately the lamp did not fire, so I went through a serious of steps to help him out. Around here, we know DLP UHP Lamps by Philips have a mere .03% failure rate, so most likely the downed television is caused by user error or another failed component. After about 10 minutes of troubleshooting, I ask the customer to unplug the television thinking maybe a hard reset after five minutes might do the trick for his Samsung DLP, BP96-01653A lamp code. The customer then says, “Oh, it’s already unplugged.” I then tell them to plug the television in and try the original steps. The lamp fires and the television is working again.

The end.

This has nothing to do with customer service, but I wanted to post this because it goes with the category of stupid people.

An Op-Ed article from the New York Times recently analyzed the Abu Ghraib prison scandal and tells of the cover-up and innocence behind the photos. Of course, one can’t genuinely call the photos innocent, but they do show a side of intrigue and conspiracy that is lesser known to the general public. The article is located here, written by Errol Morris.

Abstract: The CIA, or OGA (Other Government Agency), covered up the interrogation of a suspected terrorist. During the interrogation, unorthodox means were used to get the suspect to talk. After being beaten and strung up as if he were being crucified, the prisoner died from his injuries or other unspecified causes. The next day, the famous “thumbs-up” photo was taken by US soldiers, seemingly out of curiosity. The same soldier also took multiple pictures after she realized the prisoner may have been murdered. The conflicting accounts come from the fact that there were only 50 detainees listed, though in actuality, 55 were present. The descrepency was caused because of the conspiracy to detain and interrogate prisoners by the OGA, which is now known to be the CIA. The author then analyzes the innocence of Sabrina Harman, now famous for her smile and “thumbs up” in front of the dead prisoner. By Sabrina’s account, she was merely taking photos with a dead body. After further investigation, we find that she was not a participant in the murder, nor the subsequent cover-up.

Type: LIVE CHAT using PROVIDE SUPPORT
Website: DISCOUNT-MERCHANT.COM
Abstract: A customer called into complain that his item was not shipped to him in a timely manner. I took the chat for my customer service representative to find that this guy was a real jerk!

CUSTOMER:
Order #12075…hello..I paid for 3 day shipping and should receive my package today. I tracked my order and it says it’s due to be delivered tomorrow. I called fed ex..and they are telling me..more like friday…Upset, because I paid for 3 day shipping…can u help?

Welcome CUSTOMER! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.

Call accepted by operator Liz. Currently in room: Liz, CUSTOMER.