Type: LIVE CHAT using PROVIDE SUPPORT
Website: DISCOUNT-MERCHANT.COM
Abstract: A customer called into complain that his item was not shipped to him in a timely manner. I took the chat for my customer service representative to find that this guy was a real jerk!

CUSTOMER:
Order #12075…hello..I paid for 3 day shipping and should receive my package today. I tracked my order and it says it’s due to be delivered tomorrow. I called fed ex..and they are telling me..more like friday…Upset, because I paid for 3 day shipping…can u help?

Welcome CUSTOMER! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.

Call accepted by operator Liz. Currently in room: Liz, CUSTOMER.