Type: Phone Support
Website: DISCOUNT-MERCHANT.COM
Abstract: A customer called into complain that his product wasn’t working.

A customer called in asking for help installing his lamp. Unfortunately the lamp did not fire, so I went through a serious of steps to help him out. Around here, we know DLP UHP Lamps by Philips have a mere .03% failure rate, so most likely the downed television is caused by user error or another failed component. After about 10 minutes of troubleshooting, I ask the customer to unplug the television thinking maybe a hard reset after five minutes might do the trick for his Samsung DLP, BP96-01653A lamp code. The customer then says, “Oh, it’s already unplugged.” I then tell them to plug the television in and try the original steps. The lamp fires and the television is working again.

The end.

Today, I bring you a small database restoration request. They had submitted the intial request and then open 7 or so additional cases about the issue. Including this nuggest:

Entered on 05/12/2008 at 10:28:00 by Customer:
What are you mean? I don’t understand. “We do not see a database attached.” I was requested database to restore old to replace current database. Because database was haking by hacker. I would like to restore request databse to replace.

Thank ever so much

We restored their database and there was a minor DBO Issue that we had to resolve. Before we could resolve it, they wrote in with this:

Entered on 05/12/2008 at 11:47:45 by Customer:
Can I create database name “tat”? If I create old data lost? Because before you restore all data back at MSSQL 2000 SERVER on control panel show database name after restore database not show on MSSQL 2000 SERVER.

How I can do to database name show on MSSQL 2000 SERVER?
Thank ever so much