http://www.l1t.org How can I help you? Thu, 04 Sep 2008 22:54:14 +0000 http://backend.userland.com/rss092 en Type: Phone Support Website: DISCOUNT-MERCHANT.COM Abstract: A customer called into complain that his product wasn't working. A customer called in asking for help installing his lamp. Unfortunately the lamp did not fire, so I went through a serious of steps to help him out. Around here, we know DLP UHP Lamps by Philips have a mere ... http://www.l1t.org/2008/08/28/the-simplest-solution/ This has nothing to do with customer service, but I wanted to post this because it goes with the category of stupid people. An Op-Ed article from the New York Times recently analyzed the Abu Ghraib prison scandal and tells of the cover-up and innocence behind the photos. Of course, one ... http://www.l1t.org/2008/05/20/stupid-people-make-my-day/ Today, I bring you a small database restoration request. They had submitted the intial request and then open 7 or so additional cases about the issue. Including this nuggest: Entered on 05/12/2008 at 10:28:00 by Customer: What are you mean? I don't understand. "We do not see a database attached." I was ... http://www.l1t.org/2008/05/12/just-a-little-brain-hurty-please/ Type: LIVE CHAT using PROVIDE SUPPORT Website: DISCOUNT-MERCHANT.COM Abstract: A customer called into complain that his item was not shipped to him in a timely manner. I took the chat for my customer service representative to find that this guy was a real jerk! CUSTOMER: Order #12075...hello..I paid for 3 day shipping and should ... http://www.l1t.org/2008/05/11/customers-that-cant-count/